Bring CCaaS into Your Enterprise Systems
Unite CCaaS, CRM, and enterprise applications in a single agent workspace without compromising flexibility or governance.
Broad CRM and enterprise
systems coverage
Support customer engagement workflows across the applications your business already depends on
Prebuilt integrations for Salesforce, SAP, ServiceNow, Oracle, Zendesk, Dynamics 365, and more.
Support for both horizontal and industry-specific CRM implementations
Compatible with commercial SaaS platforms and custom-built enterprise applications
Designed for enterprises
operating across complex multi-application environments
Headless architecture built for
enterprise flexibility
Expose the full voice and digital capabilities of your CCaaS platform without forcing agents to switch applications
A Java-based component designed to run seamlessly within the application workspace environment.
Integrate natively without requiring additional middleware, gateways, or external integration layers.
Build on existing systems while preserving workflows, security policies, and user experiences.
Improve operational efficiency by minimizing deployment challenges and maintenance requirements.
Deliver a native CCaaS experience inside
your workspace of choice
Expose the full voice and digital capabilities of your CCaaS platform without forcing agents to switch applications
Deliver native CCaaS controls and workflows directly inside CRM and enterprise applications
Support voice, messaging, email, chat, and digital engagement channels
Extend integrations to AI assistants and AI agents from CCaaS, CRM, or third-party platforms
Maintain flexibility to adopt the AI strategy and providers that best fit your business
Designed for Enterprise Complexity
Move beyond basic screen pops and activity logging with enterprise-grade integration depth
Support two-way synchronization for interactions, cases, activities, and custom objects
Map data and automate workflows through configuration, not code.
Support complex, highly customized CRM environments and enterprise workflows.
Support the most sophisticated business logic and operational requirements
Built for enterprises navigating the
future of CX and AI
As CRM, CCaaS, and AI ecosystems increasingly overlap, enterprises need integration infrastructure that preserves flexibility and prevents lock-in
Create unified agent workspaces without costly rip-and-replace initiatives
Future-proof customer engagement operations across evolving platforms
Preserve freedom of choice across CRM, CCaaS, and AI Intelligence providers
Reduce integration complexity while accelerating operational modernization